FAQ

What types of custom pre-rolled cones do you offer?

We specialise in premium custom-branded pre-rolled cones that can be personalised with your logo and artwork. Our product range includes various sizes and materials and colours to cater to different preferences and needs.

What is the minimum order quantity for custom cones?

We offer low minimum order quantities (12,000), allowing brands, events, and dispensaries to order custom pre-rolled cones without the need for large commitments. This flexibility is designed to accommodate both small and large-scale needs.

How can I ensure my design looks good on the cones?

To ensure the best quality, we recommend submitting high-resolution artwork in the appropriate file formats. Our design team is also available to assist with any questions regarding design specifications to achieve optimal results.

What is the turnaround time for custom orders?

The typical turnaround time for custom orders is approximately 3-6 weeks, depending on the complexity of the design and order volume. We strive to deliver high-quality products in a timely manner.

Are your pre-rolled cones made from quality materials?

Yes, our pre-rolled cones are made from premium materials that ensure a smooth smoking experience. We prioritise quality in our manufacturing process to meet the expectations of our customers.

Can I reorder my custom cones easily?

Yes, we maintain records of your previous orders, making it easy to reorder your custom cones. Simply contact our customer service team, and they will assist you with the reordering process.

Do you offer any discounts for bulk orders?

We do provide discounts for bulk orders. The specifics of these discounts can vary based on the order size, so we encourage customers to reach out for a personalised quote based on their needs.

What is your return policy for custom products?

Due to the personalised nature of our custom products, we do not accept returns unless there is a manufacturing defect. We recommend reviewing your order details carefully before finalising your purchase.

How can I contact customer support for further inquiries?

You can reach our customer support team through the contact form on our website or by emailing us directly. We are committed to addressing any questions or concerns you may have regarding our products and services.

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